From customer research, prototyping, workshop facilitation, bite-sized training and advice, through to consultancy and capability uplift programs.
HCD & service design
We work alongside you to lead end-to-end human centred design and service design programs.
Strategic design & advisory
We advise about the application of design principles to complex, systemic situations.
Expert advice &
mini-consults
We use our experience to provide rapid advice, opinions and direction.
Coaching & mentoring
Bespoke support to build capability and confidence in human centred design practice for practitioners, teams or leaders.
Introduction to HCD training
Our flagship HCD training – used to introduce and hone the practice of 1,000s of design practitioners.
Customer research, prototyping and testing
I will conduct or partner with you to run discovery research or to prototype and test new concepts.
Customer journey mapping training
This fast-paced, hands-on workshop is designed for professionals looking to deepen their understanding of customer experience through the powerful tool of journey mapping.
Discovery research training
An intensive, practical, and immersive introduction to planning and conducting effective discovery research.
Prototyping intensive training
An hands-on, fast-paced introduction to the theory and practice of prototyping anything from low-fidelity concepts through to pre- and post-launch experiences.
Ideation intensive training
An energising and practical workshop that is designed to supercharge your creative problem-solving capabilities. The Ideation Intensive equips participants with proven tools and techniques to generate ideas — and the confidence to take them forward.