Customer immersions

Treat your team to a customer-centred wake up call! Close the distance between decision-makers and the people impacted.

We will facilitate a safe and immersive session (or more) in which your team get to meet and talk with actual customers. Nothing will shift the way a team thinks and acts more than the wake up call of meeting actual customers.

You can use these sessions to:

• Gather insights to ground new initiatives.
• Get customer feedback on emerging ideas.
• Foster customer-centricity.
• Put a personality to a persona!

What we’ll do

• We will meet with you to understand your objectives and your customers.
• We will recruit customers against the agreed profile.
• We will facilitate research activities enabling your team to observe and/or interact with real customers.
• We will help the team conduct structured reflection of their experiences to reveal insights and opportunities for improvement.

Who It’s For

Perfect for teams who are a bit stuck in their ways, or that think they know what’s going on in customer-land.

Format

Half, one or multi-day, in-person or virtual

Your team will leave with deeper understanding of your clients, their needs and opportunities to improve the customer experience.